Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have about your data when you use Printprehub.
Printprehub ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy applies to the Printprehub platform, website at printprehub.com, and all related services.
This policy describes how we collect, use, disclose, and safeguard information about sellers, visitors, and end customers when they interact with our platform. We are the data controller for information collected directly through our platform.
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
We collect information in three ways: information you provide directly, information collected automatically, and information from third-party integrations.
| Data Type | Examples | Purpose |
|---|---|---|
| Account data | Name, email, password, business name | Account creation & authentication |
| Billing data | Payment method, billing address, transaction history | Processing payments for orders |
| Store data | Store URL, platform credentials, product listings | Integration & order sync |
| Order data | Customer name, shipping address, product details | Fulfillment & delivery |
| Design files | PNG uploads, artwork, custom designs | Product production |
| Usage data | IP address, browser type, pages visited, session duration | Platform improvement & security |
| Communications | Support emails, chat messages, feedback | Customer support |
When processing orders, we receive personal data about your customers (name, shipping address, order details) solely for the purpose of fulfilling those orders. We act as a data processor for this information on behalf of sellers, who are the data controllers for their customer data.
We use the information we collect to operate, maintain, and improve our Services. Specifically, we use your data to:
- Create and manage your account and authenticate your identity
- Process and fulfill orders placed through your connected stores
- Process payments and manage billing for our Services
- Send you transactional communications such as order confirmations, shipping updates, and account notifications
- Provide customer support and respond to your inquiries
- Monitor platform usage and improve our features and user experience
- Detect, prevent, and investigate fraud, security breaches, and violations of our Terms of Service
- Comply with applicable legal obligations and enforce our agreements
- Send you service-related announcements and important policy updates
We do not sell, rent, or trade your personal information to third parties. We share your data only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating the platform, including:
- Payment processors — to securely handle billing and transactions
- Shipping carriers — to deliver orders to your customers (DHL, USPS, Royal Mail, Australia Post, and others)
- Production facilities — our 6 global fulfillment centers receive order and shipping details
- Cloud infrastructure — for data storage and platform hosting
- Analytics providers — for aggregated, anonymized platform usage analysis
All service providers are contractually bound to protect your data and may only use it for the specific services they provide to us.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Printprehub, our users, or others.
In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform prior to any such transfer.
We use cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
- Essential cookies — Required for the platform to function. These cannot be disabled (e.g., session authentication, security tokens).
- Functional cookies — Remember your preferences and settings (e.g., language, dashboard layout).
- Analytics cookies — Collect aggregated, anonymized data about how users interact with the platform to help us improve it.
- Marketing cookies — Used only with your consent, to deliver relevant content and measure the effectiveness of our communications.
You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of the platform. For more details, see our Cookie Policy.
We retain your personal data for as long as your account is active or as needed to provide our Services. Specifically:
- Account data — Retained for the duration of your account, plus 3 years after account closure for legal and audit purposes
- Order and billing data — Retained for 7 years to comply with financial and tax regulations
- Design files — Retained as long as you maintain products using those designs; deleted within 90 days of product removal
- Customer order data — Retained for 2 years from the order date for support and dispute resolution purposes
- Usage and analytics data — Retained in anonymized form for up to 2 years
You may request deletion of your data at any time, subject to our legal retention obligations. See Section 8 for more information about your rights.
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive data including payment information
- Regular security audits and vulnerability assessments
- Strict access controls — only authorized personnel can access personal data
- Multi-factor authentication options for account protection
Depending on your location, you may have certain rights regarding your personal data. We are committed to honoring these rights regardless of where you are based.
To exercise any of these rights, please contact us at payment@printprehub.com. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
Printprehub operates globally with production facilities in Vietnam, the United States, Germany, the United Kingdom, Australia, and China. As a result, your personal data may be transferred to and processed in countries outside your country of residence.
When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws. These safeguards may include:
- Data transfer agreements based on standard contractual clauses
- Adequacy decisions by relevant data protection authorities
- Binding corporate rules or equivalent mechanisms
By using our Services, you acknowledge and consent to the transfer of your data to our global facilities as necessary to fulfill your orders.
Our Services are intended for use by adults and are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at payment@printprehub.com. We will take prompt steps to delete any such information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you by email at the address associated with your account
- Display a prominent notice on our platform for at least 30 days
We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our team using the information below. We are committed to addressing your concerns promptly and transparently.