Refund Policy
Because every Printprehub product is made to order, our refund policy reflects the nature of custom manufacturing. We stand behind the quality of every order and will make it right when something goes wrong.
Printprehub is a print-on-demand fulfillment platform. Every product is produced specifically for each order — we do not hold pre-made inventory. Because of this, we are unable to accept returns or issue refunds for buyer's remorse, sizing issues, or change of mind.
However, we take full responsibility for any order that arrives defective, damaged, incorrect, or does not meet our quality standards. In these cases, we will offer a free reprint or a full refund — your choice.
We will issue a full refund or free reprint for any of the following situations:
All eligible refund or reprint claims must be submitted within 30 days of the confirmed delivery date. Claims submitted after this window will not be accepted.
Because every product is made to order and customized specifically for each customer, the following situations are not covered under our refund policy:
- Low-resolution artwork: If the design file uploaded did not meet the recommended 300 DPI standard, pixelation or softness in the print is not considered a defect
- Color profile mismatch: Minor color differences between how a design appears on screen (RGB) and the printed result (CMYK) are a normal part of the printing process and are not refundable
- Design errors: Spelling mistakes, incorrect placement, or design choices that were approved in the mockup are the seller's responsibility
- Customer ordered the wrong size — sizing guides are provided for every product and it is the seller's responsibility to display these to customers
- Customer changed their mind about the product after ordering
- Customer provided an incorrect shipping address resulting in delivery failure
Submitting a refund or reprint claim is straightforward. Follow these steps to ensure your claim is processed as quickly as possible:
Once a refund is approved, the timeline for funds to appear in your account depends on your payment method and financial institution.
- PayPal: Refunds typically appear within 1–3 business days
- Credit / Debit card: Refunds typically appear within 5–10 business days depending on your bank
- Printprehub account balance: Credits applied instantly for use against future orders
If your refund has not appeared after 10 business days, please contact us at payment@printprehub.com with your order number and we will investigate promptly.
In most cases, a free reprint is the fastest way to resolve an issue — your customer receives the correct product with no additional wait for a refund to process.
- Approved reprints are added to the priority production queue immediately
- The reprint uses the same design file, product, size, and shipping address as the original order
- Reprints ship to the customer directly — no additional action required from you
- Tracking for the reprint is pushed to your store automatically, just like a regular order
- There is no charge for approved reprints — production and shipping are fully covered by Printprehub
In the unlikely event that a reprint also arrives with a quality issue, we will issue a full refund for the order. Please submit a new claim through your dashboard with photos of the reprint issue.
Printprehub subscription fees (Growth plan and above) are billed at the start of each billing cycle and are generally non-refundable. However, we will consider refund requests in the following circumstances:
- Technical issues: If a platform outage or technical failure prevented you from using the Services for a significant portion of the billing period, you may be eligible for a pro-rated credit
- Billing error: If you were charged incorrectly or charged twice for the same period, we will refund the erroneous charge immediately
- First-month cancellation: If you cancel your subscription within 7 days of your first payment and have not placed any orders, we will issue a full refund of the subscription fee
To request a subscription refund, contact us at payment@printprehub.com within 14 days of the charge. Include your account email and a brief description of the issue.
We always encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks can take weeks to resolve and may result in account suspension while the dispute is under review.
- Submit a refund request through your dashboard or by emailing payment@printprehub.com
- Allow up to 2 business days for our team to respond and resolve the issue
- Provide clear evidence of the issue (photos, order details) so we can assist quickly
If a chargeback is filed without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We cooperate fully with all payment processor investigations and will provide evidence of fulfillment, tracking, and correspondence.
If you have a question about this policy or need to submit a refund or reprint request, please reach out to our team. Include your order number and any relevant details so we can assist you as quickly as possible.